The latest copy of TV Licensing's Ask Help Script has been released under the Freedom of Information Act.
WhatDoTheyKnow.com requestor Nath asked the BBC to provide the most recent version of the thousand-page document, which is effectively an idiot's guide for TV Licensing call centre staff. It contains a selection of stock responses to nearly every TV Licensing query you can imagine.
Of particular interest is the section about complaints, which begins with a list of keywords designed to help the call handler recognise dissatisfied customers. The insightful guide explains that if the caller uses terms like "incompetent", "harassment", "disgraceful" or "offensive" they are expressing their displeasure at TV Licensing. Either that or they are reciting their personal qualities as they apply for a TV Licensing goon job.
You can download the August 2014 version of the TV Licensing Ask Help Script here.